Customer Experience (CX) is no longer about meeting expectations – it’s about creating significance. In an era defined by rapid change, shifting customer demands, and the rise of intelligent technologies, organizations must reimagine what is possible.

After successful editions in Kenya and Zimbabwe, we’re yet again bringing together the top leaders driving the next phase of Customer Experience in some of the largest and leading organizations.

This half-day experience combines powerful keynotes, immersive showcases, and interactive sessions that explore how to move from service to significance, from transactions to transformations, and from efficiency to impact.