Customer Experience in the Age of Technology and AI
Transforming CX in Africa Amidst the Advancements in Technology and AI
Hyatt Regency Hotel, The Meikles
Harare, Zimbabwe 
24th June, 2025 | 8 :00 am - 12 :00 pm
Building Africa's CX revolution together!
In an era where technology, AI, and digital transformation are reshaping industries at an unprecedented pace, Africa's customer experience has to evolve beyond traditional boundaries.
This event brings together CX leaders, innovators, and technologists to reimagine and uncover what it truly takes to lead in the next frontier of customer experience: a world without limits, powered by technology, inspired by humanity, designed for and by Africa.
It is Africa's time, and we are building it together. Expect focused discussions, honest conversations, high-impact networking, and real-world insights on how African organizations are doing CX differently.
The Experience Economy is Already Here
that's
how much more growth in sales companies achieve
when they leverage customer behavior data.
Come and discover what top CX
leaders are doing differently to transform
customer experience into exponential
growth.
Who Should Attend
C-Suite Executives (CEOs, CIOs, CTOs, CCOs)
Senior to Mid-Level Customer Experience Leaders
Customer Service Managers
Digital Transformation Managers
Technology and Innovation Leaders
Agenda at a Glance
- Registration & Breakfast
- Keynote Address
- Presentations & Panel Discussion
- Impactful Networking
- Entertainment
- CX Technology showcase
- Raffles & Awards
Highlights from CX Executives Breakfast Forum 2024
