The Experience Edge:
Accelerating Growth through Customer Experience Excellence
Turn every customer interaction into a catalyst of growth, impact, and competitive edge.
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Please stay tuned for future events.
Customer Experience as Your Competitive Edge
Customer Experience (CX) is no longer optional - it’s the defining edge that powers sustainable growth, brand distinction and long-term relevance. In an era defined by rapid change and rising customer expectations, the businesses that win are the ones who redefine what’s possible, innovate relentlessly, and put the customer at the center of everything they do.
This is more than an event - it’s a launch pad for bold transformation, a space where every conversation is driven by a shared commitment to delivering exceptional customer value.
Meet some of the speakers
Gilead Teri
Keynote Speaker
Director General
Tanzania Investment & Special Economic Zones Authority (TISEZA)
John Mahundi
Principal Speaker
Head of Technology and Data Analytics
Presidential Delivery Bureau (PDB) within the President’s Office of Zanzibar
Aika Mongi
Speaker
Director of Nursing Services
Aga Khan Health Services, Tanzania
Doreen Kissoky
Speaker
Head of Customer Experience
NMB Bank, Tanzania
Eveline Kamara
Speaker
Head of Customer Service
Tanzania Commercial Bank (TCB)
Lady Julia Osam
Speaker
Customer Experience Enthusiast
Certified Ettiquete Consultant
CEO
MasterClass Consulting,Ghana
Kavin Da'Silva
Speaker
Head of Business
MAREZI by RIANA Group
Mariam Maumba
Panel Moderator
Head of Service Management
Stanbic Bank, Tanzania
Micheu 'Mich' Njiru
Workshop facilitator
Director of Customer Experience
KCB Bank Group
Regional Highlights
Relive the highlights from our CX events in Kenya and Zimbabwe.
Why Attend?
Sharpen Your Edge
Gain actionable strategies that move your organization from service delivery to market-leading CX excellence.
Advance Intelligent Customer Experience
Discover how AI, data, and intelligent systems converge to create experiences that go beyond efficiency.
Build Impactful Connections
Engage with cross-industry leaders and innovators shaping the frontier of Customer Experience.
Experience What’s Next
Immerse yourself in live tech showcases and interactive sessions that bring tomorrow’s Customer Experience to life today.